Planner/Scheduler

Planner/Scheduler

Temporary

Medway, Kent

£14.36 p/h inc. holiday pay

Our Client, a large maintenance company who look after a social housing contract, are looking to recruit a Planner/Scheduler to join their busy team. They are looking for someone who can act as a first point of contact for customers/clients, ensure all enquiries are managed efficiently and provide excellent levels of customer service.

Your main duties will be:

• Answering calls regarding repairs and dealing with the call in a professional manner
• Responding to emails from tenants/contractors/clients regarding repairs in accordance with operational procedures
• Logging calls and repair requests on IT systems
• Coordinate repair works with your team
• Allocate work to employed operatives
• Order parts for repairs
• Liaising with tenants/operatives about completed jobs and return visits
• Filing/maintaining paperwork in accordance with quality assurance procedures
• Dealing with customer complaints and logging them onto the system
• Managing your workload and prioritising repairs
• Other duties requested by your manager

Key Skills:

• Excellent telephone manner
• Good verbal/written communication skills
• Able to work under pressure
• IT literacy – Word, Excel, Emails
• Positive attitude when dealing with difficult people/situations

For this particular role, previous experience within the property maintenance sector/social housing sector would be advantageous.

Please note that reference contacts and proof of eligibility to work in the UK will be requested upon application.