Helpdesk Team Leader
| Job Type | Temporary |
| Location | United Kingdom |
| Area | Southwark, United Kingdom |
| Sector | Call Centre/Helpdesk - Manager |
| Salary | £14 Per Hour |
| Start Date | July 7th, 2019 |
| Advertiser | remoteapi |
| Job Ref | bh-347 |
| Job Views | 4 |
- Description
FM Helpdesk Team Leader
Contract
Location: Southwark
Hourly rate; Up to £14.42 per hour
Working within a busy Maintenance Department the Helpdesk Team Leader is responsible for working on a High-profile contract whilst supervising a small team of Coordinators
The main duties of the role will include:
- Coordinating team so that maximum amount of calls is taken
- Logging service requests by telephone and email
- Ensure compliance with statutory and company procedures
- Understand, identify and apply the Service Level Agreement (SLA)
- Prioritising urgent jobs
- Dealing with complaints as required
- Analysis of job history/running reports
- Promote customer feedback and surveys
- Interviewing/Training
- Carrying out one to ones, grievances and disciplinary meetings
- Coordinate Out of Hours team
- Helpdesk diary management coordinating annual leave and shift patterns
- Liaising with subcontractors to ensure they are providing adequate service
- Performance Reporting
- Managing and updating all spreadsheets ensuring are compliant etc.
