Customer Service Advisor

https://www.cmsol.co.uk/job-search/13516-customer-service-advisor/langley/job2024-10-27 16:42:472024-11-23 CMS
Job Type Permanent
Location United Kingdom
Area Langley, United Kingdom Langley United Kingdom United Kingdom
Sector
Salary £0 Yearly
Start Date May 5th, 2019
Advertiser remoteapi
Job Ref bh-80
Job Views 5
Description
Customer Service Adviser
Hemel Hempstead 
Permanent 
£19K - £21K a year

Our client is a social housing maintenance contractor who are looking for a customer service adviser to join their team.

This role is working Monday to Friday on a 37.5 Hour week. You would be working between 8am and 5pm.

The duties of this role are:
  • Being 1st Point of contact for tenants
  • Receiving a high level of inbound calls and directing them to the correct department 
  • Following a script specifically for dealing with repair work
  • Making sure that tenants are not on hold for a long period of time
  • Delivering a high level of customer service to tenants
  • Gathering the correct information about repairs and sending it across to the planing team
  • Liaising with tenants and Colleagues 
The successful candidate must have experience working in a call centre environment , have experience in dealing with repairs and social housing experience.

Please apply online with an updated CV and provide a reference contact upon application.
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